Returns Policy

No returns will be accepted beyond 30 days of invoice date. Customer must email or call  prior to returning any product. Any returned product must be accompanied with a return authorization number, written explanation for return, and a copy of the original invoice if applicable.

Returned products MUST be returned in "new" resaleable condition, in original packaging. SoyMedical.com will inspect all returns for damage and determine whether additional fees need to apply. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged in shipping as a result of customer using insufficient return packaging.

Please note, however, that we do not refund the outbound shipping cost. Please also note that you are responsible for the cost of return shipping. We do not charge restocking fee

Defective product

SoyMedical.com will replace defective product, if it is determined that it is in fact defective and not a result packaging error or shipping error provided it is the Manufacturing defect. And will be replaced after we confirmed the reason.

Incorrect product

SoyMedical.com will replace incorrectly delivered product, if it is determined that it is in fact incorrectly delivered . Call us at 866-336-2624.

Product descriptions and Image errors

Image shown for reference only. Actual item you receive may differ from shown. While every attempt is made at presenting the most current and accurate information, manufactures frequently change.

You must report this to us within 48 hours after you receive the order. After 48 hours, we cannot accept a return.

Contact Us

If you have any questions regarding your return please send e-mail to Customer Care at sales@soymedical.com. In your e-mail, include your order number and the reason you want to return each item.

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).
Contact us for information regarding where to return or exchange an item.

Credits to your charge card

Credit card refunds will only be posted to the credit card used on the original purchase. Please allow 2-3 weeks from the shipping date for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return.