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FAQ

How soon does Soy Medical ship orders?
In most cases all orders placed before 4:30pm CST will ship the next business day. Our warehouse is open Monday - Friday excluding holidays.

What payment methods do you accept?
We accept all major credit cards, checks & money orders. You can also use PayPal to Pay for your Order.

What are your hours of operation?
Monday -Saturday: 8:00am to 5:30pm and Sunday 8:30am to 2:00pm CST.

Is your site secure?
Yes, of course it is. We guarantee our customers the highest level of security.

Why your prices are so low?
Our business model is different from probably every other medical supply company. We keep our prices low by being an online company and not having the added expense of a retail store.

Is it faster to order over the phone?
No. Our system is designed to process orders in the order they are received, so phone and web orders arrive at the same time in shipping. You can also enter your information faster online than we can take it over the phone and this greatly reduces data entry errors.

Is my order subject to state sales tax?
Orders shipped to Wisconsin addresses are subject to state sales tax.

Do you send out samples?
We are sorry, but we do not send out samples. We do suggest that you purchase the smallest quantity available to make sure that the product is what you are wanting. If you contact the manufacturer directly, sometimes they might send you out a sample.

Do you accept Insurance or Medicare?
We are sorry, but we are unable to file the insurance claims for you. That is not to say that you can't get reimbursed. We do e-mail the order receipt to every customer once the order is placed online. From there, the customer can use this invoice to submit it to the provider for reimbursement. Of course, we can't guarantee reimbursement because that is between the customer and the provider.



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